Skip to main content

Privacy Policy

Effective Date: February 2025

At Omi’s Cleaning Service (“the Company,” “we,” “us,” or “our”), we understand that privacy is a top priority for our clients. As a family-owned business, we treat your personal information with the same respect and care that we treat your homes and businesses. This Privacy Policy is designed to inform you of how we collect, use, protect, and disclose your information when you visit our website, use our services, or communicate with us.

By using our website (http://omiscleaning.com/ or any successor site) and booking our services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not provide us with your information or use our services.

1. OVERVIEW AND SCOPE

This Privacy Policy applies to all information collected through our website, mobile applications, social media pages, and during the course of providing cleaning services nationwide. This policy covers:

  • What information we collect and why we collect it.
  • How we use that information to improve your experience.
  • The limited circumstances under which we share information.
  • Your rights and choices regarding your personal data.

2.  INFORMATION WE COLLECT

We collect several types of information from and about users of our Services, including:

a. Personal Information You Provide Voluntarily

When you interact with Omi’s Cleaning Service, we may ask for specific details to fulfill your requests. This includes:

  • Contact Information: Name, physical service address, billing address, email address, and phone number.
  • Property Details: Square footage, number of bedrooms/bathrooms, presence of pets, and specific cleaning instructions.
  • Payment Information: Credit card numbers, expiration dates, and security codes. (Note: All payments are processed via secure third-party processors; we do not store full credit card details on our local servers).
  • Access Information: Digital door codes, lockbox locations, or instructions for key pickup.
  • Feedback and Communications: Information you provide when you contact us for a quote, sign up for our newsletter, or leave a testimonial.

b. Information Collected Automatically

Whenever you visit our website, our systems automatically record information that your browser sends. This may include:

  • Usage Data: IP address, browser type, operating system, referring URLs, and pages viewed.
  • Location Data: General geographic location based on your IP address.
  • Cookies and Tracking: We use cookies, web beacons, and similar technologies to track activity on our site and hold certain information to improve site performance.

c. Information from Third Parties

We may receive information about you from third-party sources, such as:

  • Social media platforms (if you interact with our pages).
  • Publicly available databases for address verification.
  • Referral partners who suggest our services to you.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various business purposes, including:

  • Service Delivery: To schedule appointments, send cleaning professionals to your location, and ensure your specific cleaning needs are met.
  • Customer Support: To respond to your inquiries, handle complaints, and manage the “Omi’s Satisfaction Guarantee.”
  • Billing and Payments: To process transactions and manage recurring service contracts.
  • Communication: To send you service reminders, updates on your cleaning team’s arrival, and administrative notices.
  • Marketing: To send you newsletters, special offers, and promotions (you may opt out of these at any time).
  • Safety and Security: To verify identities, protect against fraud, and ensure the safety of our cleaning professionals while on-site.
  • Legal Compliance: To comply with tax obligations, audits, and legal requests from government authorities.

4. COOKIES AND TRACKING TECHNOLOGIES

Omi’s Cleaning Service uses cookies to enhance your experience.

  • Essential Cookies: Necessary for the website to function (e.g., remembering your login or quote progress).
  • Analytics Cookies: Help us understand how visitors interact with the site so we can make it faster and easier to use.
  • Preference Cookies: Remember choices you’ve made, such as your preferred language or region.

Managing Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function correctly.

5. DATA SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share information in the following limited circumstances:

  • Service Providers: We share data with trusted third-party vendors who perform services on our behalf, such as payment processing, email delivery, and website hosting. These vendors are contractually obligated to keep your data secure.
  • Cleaning Professionals: Our staff and authorized contractors receive the necessary contact and property information required to perform the cleaning tasks.
  • Business Transfers: If Omi’s Cleaning Service undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that business deal.
  • Legal Requirements: We may disclose information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations or protect the rights and safety of the Company or others.

6. DATA RETENTION

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

  • Service Records: We keep record of cleanings performed for at least 7 years for tax and accounting purposes.
  • Marketing Data: We keep your email on our list until you choose to unsubscribe.
  • Access Codes: Key codes and lockbox details are purged from our active systems if a client terminates recurring services.

7. DATA SECURITY

The security of your data is a top priority for Omi’s Cleaning Service. We implement industry-standard security measures, including:

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect data transmitted between your browser and our server.
  • Access Controls: Only authorized employees with a “need-to-know” have access to sensitive client data.
  • Secure Payments: We use PCI-DSS compliant payment gateways to handle all financial transactions.

Please note that no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

8. YOUR PRIVACY RIGHTS (CCPA/GDPR AND STATE LAWS)

Depending on your location, you may have the following rights regarding your personal information:

  • The Right to Access: You can request copies of the personal data we hold about you.
  • The Right to Correction: You can request that we correct any information you believe is inaccurate or incomplete.
  • The Right to Deletion: You can request that we erase your personal data, subject to certain legal exceptions (such as tax records).
  • The Right to Opt-Out: You have the right to opt-out of marketing communications at any time by clicking the “Unsubscribe” link in our emails.
  • The Right to Non-Discrimination: We will not provide a different level of service or price if you choose to exercise your privacy rights.

To exercise these rights, please contact us at the email address provided in Section 15.

9. PHOTOGRAPHY AND VISUAL PRIVACY

As part of our quality control process, Omi’s Cleaning Professionals may take “Before and After” photographs of the areas being cleaned.

  • Purpose: These photos are used for internal training, verifying that a job was completed to our standards, and resolving disputes regarding the “Satisfaction Guarantee.”
  • Privacy: We instruct our staff to avoid capturing photos of people, family portraits, sensitive documents, or high-value items (like open safes or jewelry).
  • Marketing Use: We will never use photos of your specific home or office for social media or advertising purposes without your express written or verbal consent.

10. THIRD-PARTY LINKS

Our website may contain links to other sites that are not operated by us (e.g., social media icons or local partner links). If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites or services.

11. CHILDREN’S PRIVACY

Our services are intended for adults (homeowners and business owners). Omi’s Cleaning Service does not knowingly collect or solicit personal information from anyone under the age of 13. If we become aware that we have collected personal information from a child without parental consent, we will take immediate steps to delete that information from our servers.

12. NEW JERSEY PRIVACY NOTICE

As a company registered in New Jersey, we comply with New Jersey state consumer protection laws. We do not disclose personal information to third parties for their direct marketing purposes without your explicit consent.

13. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information.

  • Request for Disclosure: You may request that we disclose the categories and specific pieces of personal information we have collected about you over the past 12 months.
  • Request for Deletion: You may request the deletion of your personal information.
  • Do Not Sell My Info: Omi’s Cleaning Service does not sell personal information. Therefore, we do not offer a “Do Not Sell” button.

14. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

15. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to our team:

Omi’s Cleaning Service

  • Attn: Privacy Officer
  • Email: [Insert Email Address]
  • Phone: [Insert Phone Number]
  • Mailing Address: [Insert NJ Business Address]

16. DETAILED DATA PROCESSING ADDENDUM

For our corporate and institutional clients (Schools, Health Facilities, Churches), Omi’s Cleaning Service acknowledges that we may act as a “Data Processor” when we have access to your facilities where third-party data may be present.

  • Confidentiality: Our cleaning professionals are trained in confidentiality. They are instructed not to read, copy, or remove any documents found in your workspace or facility.
  • Secure Shredding: We do not handle sensitive waste disposal unless explicitly outlined in a custom service contract.
  • Facility Security: We agree to follow all site-specific security protocols, including the use of badges, signing in/out, and securing sensitive areas (like server rooms or file rooms) as directed by the Client.

17. CONSENT TO INTERNATIONAL TRANSFER

Omi’s Cleaning Service is based in the United States. If you are visiting our website from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our services, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than in your country.

18. GOVERNING LAW

This Privacy Policy and any disputes related to it shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions.

19. ACCESSIBILITY

We are committed to ensuring that our Privacy Policy is accessible to individuals with disabilities. If you need to access this policy in an alternative format, please contact us at the phone number or email provided above.

20. ENTIRE AGREEMENT

This Privacy Policy, together with our Terms and Conditions, constitutes the entire agreement between you and Omi’s Cleaning Service regarding the privacy of your data. No verbal statements from employees or agents shall modify the terms of this written policy.

BY USING OUR WEBSITE AND SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.