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Terms And Conditions Of Service

Last Updated: February 2025

Welcome to Omi’s Cleaning Service. These Terms and Conditions (“Terms,” “Agreement”) govern the relationship between Omi’s Cleaning Service (“the Company,” “we,” “us,” or “our”), a business registered in the State of New Jersey and operating nationwide across the United States, and the person or entity purchasing services (“the Client,” “you,” or “your”).

By accessing our website, booking a cleaning service, or signing a service agreement, you agree to be bound by the following terms. Please read them carefully.

1. DEFINITIONS

1.1. “Service” refers to any professional cleaning, janitorial, or hospitality turnover task performed by our staff or authorized subcontractors.
1.2. “Cleaning Professional” refers to the individual(s) assigned by Omi’s Cleaning Service to perform the work.
1.3. “Property” refers to the physical location (Residential, Corporate, Church, School, Hotel, or Health Facility) where the service is performed.
1.4. “Quote” refers to the estimated cost provided based on the information shared by the Client regarding square footage, condition, and service type.

2. SCOPE OF SERVICES

Omi’s Cleaning Service provides a wide range of professional cleaning solutions, including but not limited to:

  • Residential Cleaning: Standard, Deep, and Move-in/Move-out cleaning for private homes.
  • Corporate Cleaning: Janitorial services for offices and business suites.
  • Hotel / Motel / Airbnb Cleaning: High-turnover hospitality cleaning and linen management.
  • Church/Religious Institution Cleaning: Maintenance of sanctuaries and community halls.
  • School/Educational Cleaning: Sanitation of classrooms, gyms, and common areas.
  • Health Facility Cleaning: Specialized cleaning for medical and dental clinics.

2.1. Exclusions: Our staff is not authorized to perform the following tasks unless specifically agreed upon in writing:

  • Cleaning of human or animal waste/bodily fluids (Biohazard).
  • Cleaning of mold, mildew, or heavy fungal infestations.
  • Moving furniture weighing more than 25 lbs.
  • Cleaning of high-reach areas requiring ladders taller than three steps.
  • Handling of professional-grade chemicals not provided by the Company.
  • Exterminating or handling pest infestations.

3. BOOKING AND SCHEDULING

3.1. Appointment Times: While we strive to arrive exactly at the scheduled time, cleaning is a variable industry. We provide a one-hour arrival window to account for traffic, parking, and overages at previous appointments.
3.2. Initial Quotes: All online or phone quotes are estimates. If, upon arrival, the Cleaning Professional determines the Property requires significantly more time or labor than quoted (due to heavy soiling or incorrect square footage), the Company reserves the right to adjust the price or reduce the scope of work.
3.3. Frequency: Clients may book one-time, weekly, bi-weekly, or monthly services. Recurring discounts apply only if the schedule is maintained.

4. CANCELLATION AND RESCHEDULING POLICY

We value our employees’ time and plan our routes carefully.
4.1. Notice Required: We require at least 48 hours’ notice for any cancellation or rescheduling.
4.2. Late Cancellation Fee: Cancellations made within 24 to 48 hours of the appointment will incur a fee equal to 50% of the service cost.
4.3. Same-Day Cancellation / Lockout: If a service is cancelled on the day of the appointment, or if our team is unable to access the property (Lockout), the Client will be charged 100% of the service cost.
4.4. Business Rights: Omi’s Cleaning Service reserves the right to cancel or reschedule an appointment due to inclement weather, staff illness, or equipment failure. In such cases, we will provide as much notice as possible and reschedule at your earliest convenience.

5. PRICING, PAYMENTS, AND LATE FEES

5.1. Payment Methods: We accept major credit cards (Visa, Mastercard, AMEX), electronic bank transfers, and automated recurring payments.
5.2. Payment Timing: Residential payments are due at the time of service. Commercial/Contract clients are billed according to the Net-15 or Net-30 terms outlined in their specific contract.
5.3. Credit Card on File: For recurring services, a valid credit card must be kept on file. By providing your card details, you authorize us to charge for services rendered, including any applicable cancellation fees.
5.4. Late Fees: Accounts unpaid after 15 days of the invoice date will be subject to a $25 late fee and a 1.5% monthly interest charge on the outstanding balance.
5.5. Rate Adjustments: We reserve the right to adjust our rates annually to account for inflation, labor costs, and supply increases. Clients will be notified 30 days in advance of any rate change.

6. ACCESS TO PROPERTY

6.1. Access Options: Clients may provide access via:

  • Being present at the property.
  • Providing a spare key (stored in a secure Company lockbox).
  • Providing a digital door code or lockbox code.
  • Leaving a key with a front desk or concierge.
    6.2. Security: Omi’s Cleaning Service is not responsible for the security of keys left in “hidden” places (e.g., under mats or flower pots).
    6.3. Alarms: If the property has an alarm system, it should be disarmed on the day of cleaning. If the Cleaning Professional triggers an alarm, the Company is not liable for any resulting police fines or security fees.

7. CLIENT RESPONSIBILITIES

To ensure the best possible results, the Client agrees to the following:
7.1. Tidying: Our service is for cleaning, not organizing. Please clear surfaces of clutter, toys, and sensitive documents so we can effectively clean the area.
7.2. Climate Control: For the safety of our staff, the Property must be kept at a reasonable temperature (between 65°F and 75°F).
7.3. Utilities: The Property must have functional electricity and running water (both hot and cold). If utilities are turned off, the service will be cancelled, and a lockout fee will apply.
7.4. Safe Working Environment: All floors and surfaces must be in a safe condition. The Client must notify the Company of any loose railings, broken glass, or structural hazards.

8. PET POLICY

8.1. Safe Placement: We love pets, but for the safety of our cleaners and your animals, pets should be secured in a crate, a separate room, or outdoors during the cleaning process.
8.2. Aggressive Animals: If a pet shows aggression, the Cleaning Professional is instructed to leave the Property immediately. The Client will be charged the full service fee.
8.3. Waste: Our staff does not clean animal crates, litter boxes, or pet accidents (urine/feces).

9. HEALTH AND SAFETY

9.1. Chemicals: We use high-quality, professional-grade cleaning supplies. If you request that we use your specific products, Omi’s Cleaning Service is not liable for any damage caused by those products.
9.2. Safety Equipment: Our cleaners are required to wear slip-resistant shoes and gloves.
9.3. Illness: Please notify us if anyone in your Property is suffering from a contagious illness (Flu, COVID-19, etc.). We reserve the right to reschedule to protect our staff.

10. THE OMI’S SATISFACTION GUARANTEE

We take great pride in our work. If you are not satisfied with a specific area we cleaned:
10.1. 24-Hour Reporting: You must contact us within 24 hours of the service completion.
10.2. The Re-Clean: We will send a team back to re-clean the disputed area at no additional charge within 48 hours.
10.3. No Refunds: As a service-based business, we do not offer monetary refunds. Our guarantee is limited to the re-cleaning of the specific area of concern.

11. LIABILITY AND INSURANCE

11.1. Bonded and Insured: Omi’s Cleaning Service maintains professional liability insurance and workers’ compensation.
11.2. Reporting Damage: Our cleaners are instructed to report any damage immediately. If you discover damage you believe was caused by our team, it must be reported within 24 hours.
11.3. Limit of Liability: For any proven damage caused by our negligence, our liability is limited to the repair or replacement value of the item, up to a maximum of $500 per incident.
11.4. Wear and Tear: We are not responsible for damage due to normal “wear and tear.” This includes, but is not limited to:

  • Old/brittle blinds.
  • Loose cabinet hinges or handles.
  • Improperly installed pictures or shelving.
  • Worn flooring or carpet.
    11.5. Valuables: We highly recommend that “one-of-a-kind” items, heirlooms, jewelry, and cash be put away and secured prior to our arrival. We are not liable for the loss of unsecured valuables.

12. NON-SOLICITATION OF STAFF

Our employees are our greatest asset. We invest heavily in training and vetting our staff.
12.1. Direct Hire Prohibition: By using our services, you agree not to solicit, recruit, or hire any current or former employee of Omi’s Cleaning Service for private employment.
12.2. Liquidated Damages: If a Client hires a current or former staff member (within one year of their departure from the Company), the Client agrees to pay Omi’s Cleaning Service a Referral/Placement Fee of $3,500. This amount covers the cost of recruiting and training a replacement.

13. INTELLECTUAL PROPERTY AND WEBSITE USE

13.1. Ownership: All content on our website, including text, logos, and images, is the property of Omi’s Cleaning Service and is protected by U.S. copyright laws.
13.2. Usage: Visitors may not scrape, copy, or redistribute website content without express written permission.

14. PRIVACY POLICY

14.1. Data Collection: We collect personal information (name, address, email, phone) only for the purpose of providing and billing for services.
14.2. Third Parties: We do not sell your data. We only share information with third parties necessary to complete your service (e.g., payment processors).
14.3. Photography: Occasionally, we take “Before and After” photos for quality control and training. We will never share photos that identify the Client or the specific location on social media without your verbal or written consent.

15. INDEMNIFICATION

The Client agrees to indemnify, defend, and hold harmless Omi’s Cleaning Service and its officers, employees, and agents from any and all claims, damages, and expenses (including attorney fees) arising from:

  • The Client’s breach of these Terms.
  • Any injury to our staff caused by the Client’s pets or hazardous property conditions.
  • Loss or damage to property caused by third parties (e.g., contractors) present during the cleaning.

16. FORCE MAJEURE

Omi’s Cleaning Service shall not be liable for any failure to perform its obligations where such failure results from any cause beyond our reasonable control, including, but not limited to, mechanical, electronic, or communications failure or degradation, acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

17. DISPUTE RESOLUTION AND GOVERNING LAW

17.1. Governing Law: These Terms are governed by the laws of the State of New Jersey, without regard to its conflict of law principles.
17.2. Arbitration: Any dispute arising from these Terms that cannot be settled through direct negotiation shall be submitted to binding arbitration in the State of New Jersey.
17.3. Small Claims: Notwithstanding the above, either party may bring a claim in small claims court for disputes within the jurisdiction of such court.

18. SEVERABILITY

If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remainder of the Agreement shall otherwise remain in full force and effect.

19. ENTIRE AGREEMENT

These Terms and Conditions, along with any signed service contracts, constitute the entire agreement between the Client and Omi’s Cleaning Service. No verbal agreement or promise by a staff member shall override these written Terms.

20. AMENDMENTS

We reserve the right to update these Terms and Conditions at any time. The most current version will always be posted on our website. Continued use of our services following an update constitutes your acceptance of the new Terms.

21. TERMINATION

21.1. By Client: Recurring clients may terminate service at any time with 30 days’ notice.
21.2. By Company: We reserve the right to terminate service immediately if:

  • The environment is unsafe or hostile.
  • Invoices remain unpaid for over 30 days.
  • The Client consistently violates the cancellation policy.

22. CONTACT INFORMATION

If you have any questions regarding these Terms, please contact us at:

Omi’s Cleaning Service

BY BOOKING A SERVICE WITH OMI’S CLEANING SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.